Brisbane Insulations Guarantee

Brisbane Insulations is proudly 100% Australian Owned and Operated, and stand firmly behind our business approach which is underpinned by our commitment to deliver a reliable, quality service to all our clients as well as educating our staff and contractors on safe work practices.

Our "4 Pillars" Insulation Guarantee

Money Back Guarantee

If your new insulation does not make your house cooler in the summer and warmer in the winter Brisbane Insulations we will replace it at our cost.

Product Guarantee

All products installed by Brisbane Insulations have been guaranteed in writing by our suppliers to conform with the Australian Standard 4859.1. Our Glass Wool insulation is guaranteed to last the lifetime of your property.

Satisfaction Guarantee

If you are not 100% satisfied with the service offered, or work undertaken we will replace or repair any issue to the approved government standard at our cost.

Price Guarantee

Our network and established relationships allows us to source product at the best  possible pricing to ensure that we pass these savings on to our customers, and we are seldom beaten on price.

Customer Service Commitment

Work Environment

Our operating procedures aim to prevent pollution or any environmental harm through carefully prepared work and management practices. We are committed to not only the environmental laws, regulations and codes of practice but also to the moral laws of caring for, and looking after our environment.

Brisbane Insulations value our team ensuring all members have received adequate safety and confined workplace training, carry the required protective clothing and have been educated on the value of maintaining hydration.

We are a proud equal opportunity employer.

Service Commitment

Brisbane Insulations is committed to achieving customer service excellence and aim wherever possible to satisfy your home insulation requirements within 30 days of contacting our office.

If you contact us via our Customer Service Hotline or website, we will quickly determine if you meet the requirements of the Australian Government's Energy Efficient Homes Package, and once qualified, we will arrange for a trained assessor to visit your home and offer advice on the best insulation product to suit your needs.

Brisbane Insulations has an experienced, skilled and committed team of specialists with a well earnt reputation for integrity and fair dealing in the industry.

Efficient Customer Billing

If you experience a billing problem please call our Customer Service Team we will make every attempt to resolve it on the spot. Where an instant resolution is not possible, one of our customer service officers will call you within two working days with an action plan to resolve your query.

If the solution offered is not to your satisfcstion, one of our experienced management team will personlly call to resolve you query.

Installation Problem Resolution

If you are not 100% satisfied with our insulation install service please contact us immediately to report your concern. We will endeavour to give you a solution on the spot and if we are not able to do so, we will arrange for our operations manager to visit your property to audit the work performed.

If, during this audit, an issue is identified immediate repair work will be scheduled and carried out at our cost.

Conditions of Guarantee

1. You must make the claim within one month of the incident for which the claim is being made.
2. You must provide a copy of the original Brisbane Insulations invoice.
3. You accept that Brisbane Insulations at our sole discretion will decide whether to repair or replace faulty insulation.